Friday, May 19, 2017

Royal Mail: Complaint to the CEO of Royal Mail about 'door-stepping' incidents following the loss of our employment contracts to the United States (WITH UPDATE 23/5/2017)

Our employment contracts are currently being held up at Kennedy Airport, New York. The item has been there since last Saturday. The last time Declan mailed the item to the United States, not even the first Royal Mail collection office (Romford Mail Centre) was recorded on the track and trace report. We received the princely sum of £9.25 from Royal Mail in this morning's post to refund the postage, but we haven't been receiving letters through our letter box since Declan reported the apparent loss of the item last March. He copied Royal Mail CEO Moya Greene into this complaint to Royal Mail's Customer Service Team about these incidents of door stepping that are becoming increasingly concerning at this point in time:

For the attention of Moya Greene, Chief Executive, Royal Mail

Emma Stanton
Royal Mail Customer Service Centre

Address removed for email

19 May 2017

Dear Ms Stanton,

Complaint: 1-3891637251 - Royal Mail

Since your email of 21 March about the loss of my and my wife's employment contracts to the United States, letters are not being put through our letter box. I understand from speaking with one of your colleagues this afternoon that these incidents have been recorded as "door stepping" under the above case number.

I can confirm that this morning I received a cheque for £9.25 from Royal Mail to refund my postage on the loss of the aforementioned item to the United States. I have not been given the reason why the tracking stopped on this item, with not even the first Royal Mail collection office (Romford Mail Centre) recorded on the track and trace report.

Please could you advise what action I should take the next time my or my wife's mail is left in an insecure place.

Yours sincerely,

Declan Heavey

UPDATE 23 May (2.45pm): Yesterday our employment contracts reached their destination in North Carolina, but we were also door-stepped again despite Declan's complaint to Royal Mail CEO Moya Greene last Friday. Declan complained about yesterday's door-stepping and received this response from Moya Greene yesterday morning:

Dear Mr Heavey

Thank you for your e-mail. I am sorry to hear that you have had problems with the handling of your enquiry and have asked my senior team to look into this for you straightaway.

Yours sincerely

Moya Greene
Chief Executive Officer

Hopefully, this means that we will receive all future mail through our letter box and Declan will not have to seek legal advice as to how to proceed in this matter.

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From My Picks:

20 February: The Central London County Court: District Judge Avent dismisses Declan's claim against the Greater London Authority-commissioned St Mungo's that alleged the falsification and fabrication of data against us (WITH UPDATE 16/3/2017)

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