Saturday, June 24, 2017

EDF Energy: Complaint to the CEO of EDF Energy about electricity smart meter readings

Under construction

Re: Blocks on public access to our Church and State website since 26 July 2016

From my earlier blog post's Update 25 June (8.50am):

"I have updated my blog post of 16 January with last Friday's 516th block on public access to our Church and State website since 26 July 2016. The blog post also not only reveals a record-breaking 52 such blocks in one week at the end of April (an unprecedented escalation that kicked off with our focus on Denmark's cartoon crisis; 94 blocks last month), but it reveals the daily targeting to fluctuating degrees of category pages throughout the site which continues to this day."

An unprecedented ten blocks in one day on 7 May with our publication of Atheist Ireland republishes 25 blasphemous quotes in solidarity with Stephen Fry. 21 blocks last week; 11 blocks so far this week; no blocks yesterday; no blocks since midnight today (as of 25 June at 8.50am).

The War on Free Expression

TO BE CONTINUED - This morning we were cut off from the Internet again. See my previous blog post, Internet cuts: We feel we are in a race against time to stay online (WITH UPDATE 24/6/2017 RE: 21st Internet cut since 26 May 2017). ...

For the attention of Vincent de Rivaz, Chief Executive, EDF Energy

Executive Level Complaints (Consumer)
EDF Energy

Address removed for email


24 June 2017

Dear Executive Level Complaints,

Yesterday I dealt with Customer Services for EDF.

I was told that there was a difficulty putting through a bill based on my latest meter reading. I was promised a call back, which I did not receive. I note that your record of my smart meter readings stopped on 19 June (please see attachment).

Thank you in advance for your assistance in this matter.

Yours faithfully,

Declan Heavey
Managing Director
Network for Church Monitoring

"Let me recommend an important web site - churchandstate.org.uk. Operating out of London this well-designed and exciting web site covers church-state, population, climate change and other issues. Check it out." - Edd Doerr, President, Americans for Religious Liberty

31 October 2016: Phew! It turns out that we don't owe EDF Energy an extra £700 on our electricity bill this month, after all


Click to enlarge

From My Picks:

20 February: The Central London County Court: District Judge Avent dismisses Declan's claim against the Greater London Authority-commissioned St Mungo's that alleged the falsification and fabrication of data against us (WITH UPDATE 16/3/2017)

'Let me recommend an important web site churchandstate.org.uk. Operating out of London this well-designed and exciting web site covers church-state, population, climate change and other issues. Check it out.' - Edd Doerr, President, Americans for Religious Liberty

Wednesday, June 21, 2017

Internet cuts: We feel we are in a race against time to stay online (WITH UPDATE 25/6/2017 RE: 22nd Internet cut since 26 May 2017)

The tyranny of threatened powerful ideologies is exactly what you live to combat.

Donald A. Collins, President, International Services Assistance Fund, Washington DC

Re: Blocks on public access to our Church and State website since 26 July 2016

From my previous blog post's Update 25 June (8.50am):

"I have updated my blog post of 16 January with last Friday's 516th block on public access to our Church and State website since 26 July 2016. The blog post also not only reveals a record-breaking 52 such blocks in one week at the end of April (an unprecedented escalation that kicked off with our focus on Denmark's cartoon crisis; 94 blocks last month), but it reveals the daily targeting to fluctuating degrees of category pages throughout the site which continues to this day."

An unprecedented ten blocks in one day on 7 May with our publication of Atheist Ireland republishes 25 blasphemous quotes in solidarity with Stephen Fry. 21 blocks last week; 11 blocks so far this week; no blocks yesterday; no blocks since midnight today (as of 25 June at 8.50am).

The War on Free Expression


UK Government Communications Headquarters (GCHQ)

Presented below is this morning's 20th recorded internet cut since 26 May. Our concern since the second internet cut on 27 May has been whether we will have the internet to increase our connections across northern Europe, particularly in Denmark, Norway and the Netherlands (see our distinguished list of 121 Honorary Associates from around the world, including two Nobel Prize winners). British Telecom is one of the world's leading communications services companies. We pay BT £65.53 per month (£786.36 per year) for BT Infinity fibre optic broadband. It is noteworthy that the internet cuts we had been experiencing increased dramatically after a BT engineer attended on 12 June; and this despite the fact that he not only provided us with a brand new phone socket but that he also could not find a problem with our line. On 16 June we had a record-equalling four internet cuts in one night. The night before that, we had to suspend work on our Church and State website after exactly the same treatment. After this morning's internet cut, we feel we are in a race against time to stay online. So I am double-focused on Denmark.

Denmark Ditches Blasphemy Laws

INTERNET CUTS

1st 26 May 2017, 1.39pm
2nd 27 May 2017, 12.32pm
3rd 3 June 2017, 8.45pm
4th 4 June 2017, 11.49am
5th 4 June 2017, 1.32pm
(1st 2nd cut)
6th 9 June 2017, 10.50pm
7th 13 June 2017, 9.48am
8th 13 June 2017, 12.48pm
9th 15 June 2017, 6.50am
10th 15 June 2017, 8.01pm
11th 15 June 2017, 9.48pm
12th 15 June 2017, 10.18pm
13th 15 June 2017, 11.02pm
(1st 5th cut)
14th 16 June 2017, 12.22am
15th 16 June 2017, 7.22pm
16th 16 June 2017, 8.02pm
17th 16 June 2017, 10.49pm
18th 16 June 2017, 11.32pm
(2nd 5th cut)
19th 20 June 2017, 11.31pm
20th 21 June 2017, 1.00am

UPDATES

21st 24 June 2017, 10.01am
22nd 24 June 2017, 5.33pm

16 internet cuts since the engineer's visit on 12 June; 12 cuts last week; four cuts so far this week; two cuts yesterday; no cuts since midnight today (as of 25 June at 8.38am).

Click to enlarge

Re: Government Communications Headquarters (GCHQ)

Paragraph 12 of Declan's updated complaint to the United Nations under Article 19 (freedom of expression) of the International Covenant on Civil and Political Rights.

12. It is important to underscore that the discriminatory surveillance suffered by the Applicant and his wife is not an isolated event. Rather, it is emblematic of a larger pattern of surveillance by law enforcement officials in the UK that has been well-documented by international and domestic human rights bodies. For example, GCHQ's Joint Threat Research Intelligence Group (JTRIG) specialises in the "4 D's": deny, disrupt, degrade, deceive. It has been branded by the press as the spy agency's "deception unit". Though its existence was secret until 2014, JTRIG has developed a distinctive profile in the public understanding, after documents from NSA whistleblower Edward Snowden revealed that the unit had engaged in "dirty tricks" like deploying sexual "honey traps" designed to discredit targets, launching denial-of-service attacks to shut down Internet chat rooms, pushing veiled propaganda onto social networks and generally warping discourse online. Previous reporting on GCHQ established its focus on what it regards as political radicalism. Beyond JTRIG's targeting of Anonymous, other parts of GCHQ targeted political activists and groups deemed to be "radical", even monitoring human rights NGOs. The President of the London-based Privacy International, Simon Davies, asks: "If spying on human rights NGOs isn't off limits for GCHQ, then what is?"

Citizenfour Official Trailer 1 (2014) - Edward Snowden Documentary HD



JOIN THE CONVERSATION #CITIZENFOUR

From a fascinating excerpt from Glenn Greenwald's book "No Place to Hide: Edward Snowden, the NSA, and the U.S. Surveillance State":

All of the evidence highlights the implicit bargain that is offered to citizens: pose no challenge and you have nothing to worry about. Mind your own business, and support or at least tolerate what we do, and you'll be fine. Put differently, you must refrain from provoking the authority that wields surveillance powers if you wish to be deemed free of wrongdoing.

'Let me recommend an important web site churchandstate.org.uk. Operating out of London this well-designed and exciting web site covers church-state, population, climate change and other issues. Check it out.' - Edd Doerr, President, Americans for Religious Liberty

From My Picks:

20 February: The Central London County Court: District Judge Avent dismisses Declan's claim against the Greater London Authority-commissioned St Mungo's that alleged the falsification and fabrication of data against us (WITH UPDATE 16/3/2017)

Help Support Church and State

Please consider donating to Network for Church Monitoring!
All proceeds from the sale of these e-books are used to keep our Church and State website up and running.



Purchase straight from Amazon's Kindle Store:

From the Dissident Left: A Collection of Essays 2004-2013 for $4.67

The Life and Death of NSSM 200: How the Destruction of Political Will Doomed a U.S. Population Policy for $6.64

American Democracy and the Vatican: Population Growth and National Security for $4.99

The Pope and the New Apocalypse: The Holy War Against Family Planning for $2.99

Monday, June 19, 2017

Facebook's 21st block against our Church and State website since 1 December 2015 (WITH UPDATE 25/6/2017)

Re: Blocks on public access to our Church and State website since 26 July 2016

From the Update 25 June (8.50am) below:

"I have updated my blog post of 16 January with last Friday's 516th block on public access to our Church and State website since 26 July 2016. The blog post also not only reveals a record-breaking 52 such blocks in one week at the end of April (an unprecedented escalation that kicked off with our focus on Denmark's cartoon crisis; 94 blocks last month), but it reveals the daily targeting to fluctuating degrees of category pages throughout the site which continues to this day."

An unprecedented ten blocks in one day on 7 May with our publication of Atheist Ireland republishes 25 blasphemous quotes in solidarity with Stephen Fry. 21 blocks last week; 11 blocks so far this week; no blocks yesterday; no blocks since midnight today (as of 25 June at 8.50am).

The War on Free Expression



Yesterday public access to our Church and State website was denied five times. I have updated my blog post of 16 January with yesterday evening's 505th block on access to the site since 26 July 2016. This afternoon I have been stopped by Facebook from posting to groups without first passing through a time-consuming security check for every post I wish to make. This, as revealed below, is Facebook's 21st block against our Church and State website since 1 December 2015; they themselves call it a block in the video above. Don Collins, President of the Washington, DC-based International Services Assistance Fund, writes: "Glad you compiled this odious record of mistaken blockage. What possesses the site? Surely after multiple postings they must know your content is neither lewd nor extreme." My appeal reads:

For the attention of Mark Zuckerberg, Chairman, Chief Executive and Co-Founder of Facebook

19 June 2017

Dear Facebook,

I wish to appeal your decision this afternoon to stop me from posting to groups without first passing through a time-consuming security check for every post I wish to make (called by Facebook a "block"), and this for an undisclosed period of time and without any stated reason.

Before this block, I had not posted to groups at all today; and yesterday, as always, I only posted to groups that are specific to an article's subject and that I am well familiar with. I have made a video of the security check I must pass through to post to groups; it can be viewed at http://tinypic.com/m/jq5c2p/1. In this video I am trying to post Prof. Paul Cliteur's New York Times article "Terror Has Already Led to Self-Restraint" to the closed group Sam Harris & The Future of Reason, of which I am a member. Prof. Cliteur is Professor of Jurisprudence, Leiden University (the Netherlands) and is one of our listed Authors.

This is Facebook's 21st block since 1 December 2015.

1st 1-4 December 2015 (4 days)
2nd 5-7 December 2015 (3 days)
3rd 6-9 January 2016 (4 days)
4th 12-15 January 2016 (4 days)
5th 20-22 January 2016 (3 days)
6th 13-16 February 2016 (4 days)
7th 23-26 March 2016 (4 days)
8th 20-23 May 2016 (4 days)
9th 25-30 May 2016 (6 days)
10th 1-3 July 2016 (3 days)
11th 7-8 September 2016 (2 days)
12th 21-22 September 2016 (3 days)
13th 27-28 September 2016 (2 days)
14th 29 September - 3 October 2016 (5 days)
15th 4-5 October 2016 (2 days)
16th 18-23 October 2016 (6 days)
17th 9-14 December 2016 (6 days)
18th 4-6 January 2017 (3 days)
19th 20-23 January 2017 (4 days)
20th 17 May 2017 (1 day)

Facebook has responded to only three of the 20 appeals listed above, citing "technical problems" in each instance. Don Collins, President of the Washington DC-based International Services Assistance Fund (and who is another one of our authors), writes: "Surely after multiple postings [Facebook] must know your content is neither lewd nor extreme." I only post to groups articles that I have already published on our Church and State website.

Please note that we currently have an international list of 121 Honorary Associates, including two Nobel prize winners. Since Facebook's 16th block last October, 91 distinguished scholars from around the world have given us permission to add their names to the list.

Thank you in advance for your assistance in this matter.

Yours faithfully,

Lola Heavey
Webmaster
Network for Church Monitoring

"Let me recommend an important web site - churchandstate.org.uk. Operating out of London this well-designed and exciting web site covers church-state, population, climate change and other issues. Check it out." - Edd Doerr, President, Americans for Religious Liberty

2 October: Complaint to Facebook Chairman, Chief Executive and Co-Founder Mark Zuckerberg on day 4 of Facebook's 14th block since 1 December 2015

Re: Facebook

Draft paragraph 42 of Declan's next updated complaint to the United Nations under Article 19 (freedom of expression) of the International Covenant on Civil and Political Rights.

42. On 13 August 2011, then Home Office Minister Lynne Featherstone wrote to Facebook on the Applicant's behalf, asking that they explain why the Applicant's wife had been barred. The bar was subsequently lifted; however, since 1 December 2015, Facebook have blocked the Applicant's wife from posting to a pages and/or groups on 21 separate occasions, and up to six days at a time (each of these blocks is well accounted for in the N4CM blog). On 22 December 2015, Labour's Lyn Brown, then Shadow Home Office Minister and now Shadow Home Secretary, made an enquiry on the Applicant's behalf to Facebook UK Managing Director Steve Hatch asking if he could offer an explanation as to the terms and conditions the Applicant's wife was alleged to have broken twice previously. To the best of the Applicant's knowledge, Mr Hatch did not respond to this letter. The Applicant's wife only ever posts to groups that are specific to an article's subject and that she is well familiar with, and she only ever posts articles that she has already published on the Church and State website. Nonetheless, Facebook have responded to only three of the Applicant's wife's 21 appeals since 1 December 2015, citing "technical problems" in each instance.

1st 1-4 December 2015 (4 days)
2nd 5-7 December 2015 (3 days)
3rd 6-9 January 2016 (4 days)
4th 12-15 January 2016 (4 days)
5th 20-22 January 2016 (3 days)
6th 13-16 February 2016 (4 days)
7th 23-26 March 2016 (4 days)
8th 20-23 May 2016 (4 days)
9th 25-30 May 2016 (6 days)
10th 1-3 July 2016 (3 days)
11th 7-8 September 2016 (2 days)
12th 21-22 September 2016 (3 days)
13th 27-28 September 2016 (2 days)
14th 29 September - 3 October 2016 (5 days)
15th 4-5 October 2016 (2 days)
16th 18-23 October 2016 (6 days)
17th 9-14 December 2016 (6 days)
18th 4-6 January 2017 (3 days)
19th 20-23 January 2017 (4 days)
20th 17 May 2017 (1 day)
21st 19 June 2017 (day 1)

Click to enlarge


Facebook UK Managing Director Steve Hatch

Click to enlarge

UPDATE 25 June (8.50am): When it comes to stopping me from posting Church and State articles directly to pages and/or groups, Facebook's 21st block since 1 December 2015 was confined to 19 June (one day). There's no telling what's next from Facebook. This is my report of 6 June citing four other kinds of Facebook blocks of late (the fourth block recorded as a 16-day block against an excerpt from a book by one of France's leading public intellectuals):

6 June 2017

Dear Facebook,

On 5 April I reported that the page listing all the groups I belong to was not working. With this rectified, I reported on 10 April that I couldn't schedule posts on my page. Then I reported on 12 April that my scheduled posts were not posting. Now, since 8pm last night, every time I post to my page a link to an excerpt from a book by one of France's leading public intellectuals, it disappears from the page as soon as it is posted (please see my video at https://youtu.be/QPyOaQUYqUs). Please could you fix this for me.

Thank you in advance for your assistance in this matter.

Regards,
Lola Heavey
https://www.facebook.com/networkforchurchmonitoring/

UPDATE 25 June (continued): As I have informed Facebook, we have an international list of 121 Honorary Associates, including two Nobel Prize winners. Since Facebook's 16th block against our Church and State website last October, 91 distinguished scholars (in April, 22 academics) have given us permission to add their names to the list. Nonetheless, the blocks on public access to our Church and State website continue unabated. I have updated my blog post of 16 January with last Friday's 516th block on public access to our Church and State website since 26 July 2016. The blog post also not only reveals a record-breaking 52 such blocks in one week at the end of April (an unprecedented escalation that kicked off with our focus on Denmark's cartoon crisis; 94 blocks last month), but it reveals the daily targeting to fluctuating degrees of category pages throughout the site which continues to this day. For example, as I point out in an earlier blog post about the almost certain loss of our employment contracts to the United States by Royal Mail (as opposed to the United States Postal Service), the second article below has 1/2 million Facebook likes/shares (not zero):



UPDATE 25 June (continued): And it's not just Facebook blocks, blocks on public access to our Church and State website and the daily targeting to fluctuating degrees of category pages throughout the site that Declan and I are dealing with these days. We have also been dealing with Internet cuts since 26 May. See my blog post of 21 June, Internet cuts: We feel we have to race against time to stay online (WITH UPDATE 25/6/2017 RE: 22nd Internet cut since 26 May 2017).

Click to enlarge

From My Picks:

20 February: The Central London County Court: District Judge Avent dismisses Declan's claim against the Greater London Authority-commissioned St Mungo's that alleged the falsification and fabrication of data against us (WITH UPDATE 16/3/2017)

'Let me recommend an important web site churchandstate.org.uk. Operating out of London this well-designed and exciting web site covers church-state, population, climate change and other issues. Check it out.' - Edd Doerr, President, Americans for Religious Liberty

Sunday, June 18, 2017

BT Executive Level Complaints (Consumer): Request for 2nd Deadlock Letter for the Telecommunications Ombudsman (WITH UPDATE 19/6/2017)

Re: Blocks on public access to our Church and State website since 26 July 2016

From my earlier blog post's Update 19 June (8.05am):

"I have updated my blog post of 16 January with yesterday's 505th block on public access to our Church and State website since 26 July 2016. The blog post also not only reveals a record-breaking 52 such blocks in one week at the end of April (an unprecedented escalation that kicked off with our focus on Denmark's cartoon crisis; 94 blocks last month), but it reveals the daily targeting to fluctuating degrees of category pages throughout the site which continues to this day."

An unprecedented ten blocks in one day on 7 May with our publication of Atheist Ireland republishes 25 blasphemous quotes in solidarity with Stephen Fry. 21 blocks last week; five blocks yesterday; no blocks since midnight today (as of 8.05am).

The War on Free Expression

Last Thursday we had to suspend work on our Church and State website; see my previous blog post, Internet cuts: We have had to suspend work on our Church and State website in our current battle to stay online (WITH UPDATE 18/6/2017 RE: 18th Internet cut since 26 May 2017). For the time being, Declan is moving around the site material I have already published and I am concentrating my research on Denmark. It is not inconceivable that we may even have to suspend work on Facebook in our current battle to stay online. Declan copied British Telecom Chairman Sir Michael Rake into this complaint to BT's Executive Level Complaints (Consumer) about their account of what happened during an engineer's visit the week before last to provide us with a new, securely fitted master socket to replace a badly fitting master socket that was line tested on 25 May and found to be functioning perfectly:

For the attention of Sir Michael Rake, Chairman, British Telecom

Shirley Mackie
Executive Level Complaints (Consumer)
British Telecom

Address removed for email


16 June 2017

Dear Ms Mackie,

This evening I spoke with an advisor in the Ombudsman Services: Communications. I have been told that I must request a second deadlock letter before writing to them because your deadlock letter below has instigated a new complaint.

I refer to your comment in which you state as follows: "An engineer attended on 7 June, but was unable to complete the necessary work. The engineer explained he was unable to repair the current master socket and offered to provide a new, securely fitted master socket on the same wall as the existing socket. But you advised you did not want this."

I do not accept your version of what happened during the engineer's visit on 7 June (hereinafter referred to as the "Complaint"). Firstly, your account is at variance with the attached ACR recording from my smartphone that informs you that the engineer only stated before leaving my home that the work needed to be carried out by my landlord Family Mosaic, not BT. I previously provided your colleague Miranda Bracey with this recording on 7 June.

Secondly, your account is at variance with the attached engineer note from 7 June, which states as follows: "This is a Fibre customer and will need a Fibre trained engineer to be allocated." Thirdly, as you have conceded below, it was a third engineer who visited my home on 12 June and securely fitted a brand new master socket to another location on the same wall. He also carried out a comprehensive line test and could not find a problem with my line.

I therefore hereby request a second deadlock letter that provides me with BT's full and final position on my Complaint and refers me to the ombudsman service.

Yours sincerely,

Declan Heavey



Declan received this response on behalf of Sir Michael Rake:

Hello Mr Heavey,

Thank you for your email to Sir Michael.

I'm really sorry that you've had to come back to us regarding this matter.

I will ask our team to look at the deadlock for you and contact you no later than Tuesday.

Best wishes

Tracy

Tracy Reid
Executive Level Complaints (Consumer)

27 May: British Telecom: We lose our Internet connection for the second time in two days, having not previously been disconnected from the Internet since our contract with BT commenced on 28 May 2014 (WITH UPDATE 17/6/2017 RE: 18th Internet cut since 26 May 2017)

UPDATE 19 June (11.44am): Declan has just spoken with an advisor in the Ombudsman Services: Communications. He read to the advisor the email below that he received from BT Executive Level Complaints this morning and then provided the advisor with an overview of the complaint (as above). According to the advisor, the ombudsman service could not accept the complaint because they can't tell BT "how to word their deadlock letters". Declan was told his only "next option" is to take BT to court!

Hello Mr Heavey,

We're sending you this email as you've got back in touch with us, after we've reached deadlock.

I know you're not happy and I'm truly sorry we haven't been able to agree a way forward. As we've already taken all of the steps we could to investigate your complaint, there's nothing more we can say. We'll keep adding notes to your account of anything you'd like to say to us, so as your complaint record is up to date, but we won't respond again.

How to get in touch...
find out more at www.ombudsman-services.org
Email them at osenquiries@os-communications.org
Phone them on 0330 440 1614
Fax them on 0330 440 1615
Textphone them on 0330 440 1600
Write to them at Ombudsman Services: Communications, PO Box 730, Warrington, WA4 6WU.

I'm really sorry that we can't talk about this anymore.

Best wishes,
Shirley

Shirley Mackie
Executive Level Complaints; BT Consumer

Click to enlarge

From My Picks:

20 February: The Central London County Court: District Judge Avent dismisses Declan's claim against the Greater London Authority-commissioned St Mungo's that alleged the falsification and fabrication of data against us (WITH UPDATE 16/3/2017)

'Let me recommend an important web site churchandstate.org.uk. Operating out of London this well-designed and exciting web site covers church-state, population, climate change and other issues. Check it out.' - Edd Doerr, President, Americans for Religious Liberty

Thursday, June 15, 2017

Internet cuts: We have had to suspend work on our Church and State website in our current battle to stay online (WITH UPDATE 19/6/2017 RE: 18th Internet cut since 26 May 2017)

I just hope you will be able to stay online ... it must be
a terrible feeling to be mistreated like that ...

Dr. Dieter Ehrhardt, Retired German diplomat

Re: Blocks on public access to our Church and State website since 26 July 2016

From my earlier blog post's Update 19 June (8.05am):

"I have updated my blog post of 16 January with yesterday's 505th block on public access to our Church and State website since 26 July 2016. The blog post also not only reveals a record-breaking 52 such blocks in one week at the end of April (an unprecedented escalation that kicked off with our focus on Denmark's cartoon crisis; 94 blocks last month), but it reveals the daily targeting to fluctuating degrees of category pages throughout the site which continues to this day."

An unprecedented ten blocks in one day on 7 May with our publication of Atheist Ireland republishes 25 blasphemous quotes in solidarity with Stephen Fry. 21 blocks last week; five blocks yesterday; no blocks since midnight today (as of 8.05am).

The War on Free Expression


UK Government Communications Headquarters (GCHQ)



It's not just blocks on public access to our Church and State website, the daily targeting to fluctuating degrees of category pages throughout the site and Facebook blocks that Declan and I are dealing with these days. We have also been dealing with Internet cuts since 26 May. Our concern since the second internet cut on 27 May has been whether we will have the internet to increase our connections across northern Europe, particularly in Denmark, Norway and the Netherlands (see our distinguished list of 121 Honorary Associates from around the world, including two Nobel Prize winners). Since 8pm tonight we have had an unprecedented four internet cuts, with no end in sight. We have had to suspend work on our Church and State site. I will concentrate solely on Denmark over the next few days. It is not inconceivable that we will have no internet this time next week. We may also have to suspend work on our Facebook page.

Denmark Ditches Blasphemy Laws

INTERNET CUTS

1st 26 May 2017, 1.39pm
2nd 27 May 2017, 12.32pm
3rd 3 June 2017, 8.45pm
4th 4 June 2017, 11.49am
5th 4 June 2017, 1.32pm
(1st 2nd cut)
6th 9 June 2017, 10.50pm
7th 13 June 2017, 9.48am
8th 13 June 2017, 12.48pm
9th 15 June 2017, 6.50am
10th 15 June 2017, 8.01pm
11th 15 June 2017, 9.48pm
12th 15 June 2017, 10.18pm
13th 15 June 2017, 11.02pm
(1st 5th cut)

UPDATE 19 June (8.52am): Presented below is last Friday's 18th recorded internet cut since 26 May (a record-equalling five cuts that day). British Telecom is one of the world's leading communications services companies. We pay BT £65.53 per month (£786.36 per year) for BT Infinity fibre optic broadband. It is especially noteworthy that a BT engineer attended on 12 June and not only provided us with a brand new phone socket, but he could not find a problem with our line; see my blog post of 27 May, British Telecom: We lose our Internet connection for the second time in two days, having not previously been disconnected from the Internet since our contract with BT commenced on 28 May 2014 (WITH UPDATE 17/6/2017 RE: 18th Internet cut since 26 May 2017).*

14th 16 June 2017, 12.22am
15th 16 June 2017, 7.22pm
16th 16 June 2017, 8.02pm
17th 16 June 2017, 10.49pm
18th 16 June 2017, 11.32pm
(2nd 5th cut)

No internet cuts for the last two days;
no cuts since midnight today (as of 8.52am).

* I have filed these first internet cuts since May 2014 in a folder I created on 27 May just past called "BT Internet Cuts", with the date and time part of the graphic for each cut.

Click to enlarge

Re: Government Communications Headquarters (GCHQ)

Paragraph 12 of Declan's updated complaint to the United Nations under Article 19 (freedom of expression) of the International Covenant on Civil and Political Rights.

12. It is important to underscore that the discriminatory surveillance suffered by the Applicant and his wife is not an isolated event. Rather, it is emblematic of a larger pattern of surveillance by law enforcement officials in the UK that has been well-documented by international and domestic human rights bodies. For example, GCHQ's Joint Threat Research Intelligence Group (JTRIG) specialises in the "4 D's": deny, disrupt, degrade, deceive. It has been branded by the press as the spy agency's "deception unit". Though its existence was secret until 2014, JTRIG has developed a distinctive profile in the public understanding, after documents from NSA whistleblower Edward Snowden revealed that the unit had engaged in "dirty tricks" like deploying sexual "honey traps" designed to discredit targets, launching denial-of-service attacks to shut down Internet chat rooms, pushing veiled propaganda onto social networks and generally warping discourse online. Previous reporting on GCHQ established its focus on what it regards as political radicalism. Beyond JTRIG's targeting of Anonymous, other parts of GCHQ targeted political activists and groups deemed to be "radical", even monitoring human rights NGOs. The President of the London-based Privacy International, Simon Davies, asks: "If spying on human rights NGOs isn't off limits for GCHQ, then what is?"

Citizenfour Official Trailer 1 (2014) - Edward Snowden Documentary HD



JOIN THE CONVERSATION #CITIZENFOUR

From a fascinating excerpt from Glenn Greenwald's book "No Place to Hide: Edward Snowden, the NSA, and the U.S. Surveillance State":

All of the evidence highlights the implicit bargain that is offered to citizens: pose no challenge and you have nothing to worry about. Mind your own business, and support or at least tolerate what we do, and you'll be fine. Put differently, you must refrain from provoking the authority that wields surveillance powers if you wish to be deemed free of wrongdoing.

'Let me recommend an important web site churchandstate.org.uk. Operating out of London this well-designed and exciting web site covers church-state, population, climate change and other issues. Check it out.' - Edd Doerr, President, Americans for Religious Liberty

From My Picks:

20 February: The Central London County Court: District Judge Avent dismisses Declan's claim against the Greater London Authority-commissioned St Mungo's that alleged the falsification and fabrication of data against us (WITH UPDATE 16/3/2017)

Help Support Church and State

Please consider donating to Network for Church Monitoring!
All proceeds from the sale of these e-books are used to keep our Church and State website up and running.



Purchase straight from Amazon's Kindle Store:

From the Dissident Left: A Collection of Essays 2004-2013 for $4.67

The Life and Death of NSSM 200: How the Destruction of Political Will Doomed a U.S. Population Policy for $6.64

American Democracy and the Vatican: Population Growth and National Security for $4.99

The Pope and the New Apocalypse: The Holy War Against Family Planning for $2.99

Friday, June 09, 2017

Ministry of Justice: Complaint to the Lord Chancellor and Secretary of State for Justice against the County Court at Central London, Royal Courts of Justice (WITH UPDATE - Day 13 21/6/2017)

Re: Blocks on public access to our Church and State website since 26 July 2016

From my newer blog post's Update 21 June (8.39am):

"I have updated my blog post of 16 January with last night's 510th block on public access to our Church and State website since 26 July 2016. The blog post also not only reveals a record-breaking 52 such blocks in one week at the end of April (an unprecedented escalation that kicked off with our focus on Denmark's cartoon crisis; 94 blocks last month), but it reveals the daily targeting to fluctuating degrees of category pages throughout the site which continues to this day."

An unprecedented ten blocks in one day on 7 May with our publication of Atheist Ireland republishes 25 blasphemous quotes in solidarity with Stephen Fry. 21 blocks last week; five blocks so far this week; four blocks yesterday; no blocks since midnight today (as of 21 June at 8.39am).

The War on Free Expression


County Court at Central London, Royal Courts of Justice

Our experience of the Central London County Court has been so bad that this afternoon Declan complained to Lord Chancellor and Secretary of State for Justice Elizabeth Truss. This email barely scratches the surface of the opposition we have encountered from this court at every turn:

For the attention of Neelam Ahuja, Customer Service Manager, Central London County Court

Rt Hon Elizabeth Truss MP
Lord Chancellor and Secretary of State for Justice
Ministry of Justice

Address removed for email


9 June 2017

Dear Secretary of State for Justice,

Central London County Court Case No. C01CL855

I complained to you on 8 March 2017 about my non-receipt of District Judge Avent's order dismissing my claim against the Greater London Authority (GLA)-commissioned St Mungo's that alleged the falsification and fabrication of data against me. In fact, I did not receive the attached order from the Central London County Court until 15 March 2017, two days after my statutory 21 days to apply for permission to appeal had expired.

Now, according to the Court's telephone service, my application for a full refund of the £80 hearing fee was approved on 26 April 2017 but the cheque has yet to be cleared by the Court's finance section. "That's up to their working time, sir," I was told on 9 May 2017.

Please find below a finding by the Information Commissioner's Office that the Ministry of Justice breached the Data Protection Act 1998 in respect of an application to contest the court's jurisdiction that was filed by the GLA at Central London County Court on 14 October 2015 in another unrelated case.

I am copying the Court's Customer Service Manager Neelam Ahuja into this complaint. I respectfully request that someone look into the delay in my refund and inform me how much longer it is going to take to get the cheque to me. My telephone number is 0788 043 7681.

Yours sincerely,

Declan Heavey
Managing Director
Network for Church Monitoring

"Let me recommend an important web site - churchandstate.org.uk. Operating out of London this well-designed and exciting web site covers church-state, population, climate change and other issues. Check it out." - Edd Doerr, President, Americans for Religious Liberty

Finding of Information Commissioner's Office (ICO) against the Ministry of Justice (MoJ)

From the ICO's email dated 16 December 2015 regarding an application to contest the court's jurisdiction that was filed by the Greater London Authority at Central London County Court on 14 October 2015:

"Section 7(8) of the DPA states that a data controller shall comply with a request under this section promptly and in any event before the end of the prescribed period beginning with the relevant day. The 'relevant day' being the first day a data controller receives the request and specifically the fee, and the 'prescribed period' meaning 40 calendar days.

"As the MoJ received your SAR on 19 October 2015, it should have provided its final disclosure in response by 28 November 2015. However, it appears that the MoJ has failed to disclose any personal data to you.

"Therefore, it seems the MoJ has not met its obligations under the sixth data protection principle. Consequently, in our view, it is unlikely that the MoJ has complied with the requirements of the DPA in this case."

Click to enlarge

Click to enlarge

DAY 13 UPDATE 21 June (11.30am): Elizabeth Truss was moved to the Treasury on 11 June, two days after Declan's email above (13 days ago). On 16 June Declan redirected his complaint to the new Lord Chancellor and Secretary of State for Justice David Lidington. This morning we finally received our £80 cheque from the Central London County Court in full refund of the money we paid for the court hearing that took place on 20 February. They say that the refund was approved on 26 April but it appears not to have been processed. "Please accept my sincere apologies for the oversight," writes Rubina Begum, Temporary Customer Correspondence Section Team Leader, The County Court at Central London.

Click to enlarge

From My Picks:

20 February: The Central London County Court: District Judge Avent dismisses Declan's claim against the Greater London Authority-commissioned St Mungo's that alleged the falsification and fabrication of data against us (WITH UPDATE 16/3/2017)

'Let me recommend an important web site churchandstate.org.uk. Operating out of London this well-designed and exciting web site covers church-state, population, climate change and other issues. Check it out.' - Edd Doerr, President, Americans for Religious Liberty

Tuesday, June 06, 2017

A book excerpt from one of France's leading public intellectuals disappears from our Facebook page three times. I have now posted it a fourth time and it has disappeared again (WITH UPDATE - Day 17 21/6/2017)

Re: Blocks on public access to our Church and State website since 26 July 2016

From my newer blog post's Update 21 June (8.39am):

"I have updated my blog post of 16 January with last night's 510th block on public access to our Church and State website since 26 July 2016. The blog post also not only reveals a record-breaking 52 such blocks in one week at the end of April (an unprecedented escalation that kicked off with our focus on Denmark's cartoon crisis; 94 blocks last month), but it reveals the daily targeting to fluctuating degrees of category pages throughout the site which continues to this day."

An unprecedented ten blocks in one day on 7 May with our publication of Atheist Ireland republishes 25 blasphemous quotes in solidarity with Stephen Fry. 21 blocks last week; five blocks so far this week; four blocks yesterday; no blocks since midnight today (as of 21 June at 8.39am).

The War on Free Expression


http://churchandstate.org.uk/2017/06/the-self-flagellants-of-the-western-world/

Facebook have struck again. Since last night they have unprecedentedly been preventing me from posting to our Facebook page a link to one particular piece that I have published on our Church and State website. It is an excerpt from Dr Pascal Bruckner's book, The Tyranny of Guilt (2012). Dr Bruckner is one of France's leading public intellectuals and the author of over 20 books. Critic Clive James has called him "one of the indispensable philosophers of our time". Historian Richard Wolin said Dr Bruckner "might well be the most distinguished essay writer in France today.... Whether one agrees or disagrees with him, he does the life of the mind an invaluable service." This is my report to Facebook requesting the removal of this block:

6 June 2017

Dear Facebook,

On 5 April I reported that the page listing all the groups I belong to was not working. With this rectified, I reported on 10 April that I couldn't schedule posts on my page. Then I reported on 12 April that my scheduled posts were not posting. Now, since 8pm last night, every time I post to my page a link to an excerpt from a book by one of France's leading public intellectuals, it disappears from the page as soon as it is posted (please see my video at https://youtu.be/QPyOaQUYqUs). Please could you fix this for me.

Thank you in advance for your assistance in this matter.

Regards,
Lola Heavey
https://www.facebook.com/networkforchurchmonitoring/



DAY 17 UPDATE 21 June (8.06am): I have just tried posting the excerpt from Dr. Bruckner's book to our Facebook page. It appears to have stuck, but I don't know yet if this constitutes a permanent removal of the block. Every day for the last 17 days it has been the same thing: the excerpt appeared but then disappeared as soon as I refreshed the page. For now, this records as a 16-day block. No reply from Facebook to my report above.



Click to enlarge

From My Picks:

20 February: The Central London County Court: District Judge Avent dismisses Declan's claim against the Greater London Authority-commissioned St Mungo's that alleged the falsification and fabrication of data against us (WITH UPDATE 16/3/2017)

'Let me recommend an important web site churchandstate.org.uk. Operating out of London this well-designed and exciting web site covers church-state, population, climate change and other issues. Check it out.' - Edd Doerr, President, Americans for Religious Liberty

Saturday, June 03, 2017

BT Executive Level Complaints (Consumer): Declan requests BT's Deadlock Letter for the Telecommunications Ombudsman to investigate the engineer's report from 24 May 2017 (WITH UPDATE 7/6/2017 RE: 5th Internet cut since 26 May 2017)

Re: Blocks on public access to our Church and State website since 26 July 2016

From my earlier blog post's Update 7 June (8.35am):

"I have updated my blog post of 16 January with last night's 476th block on public access to our Church and State website since 26 July 2016. The blog post also not only reveals a record-breaking 52 such blocks in one week at the end of April (an unprecedented escalation that kicked off with our focus on Denmark's cartoon crisis; 94 blocks last month), but it reveals the daily targeting to fluctuating degrees of category pages throughout the site which continues to this day."

An unprecedented ten blocks in one day on 7 May with our publication of Atheist Ireland republishes 25 blasphemous quotes in solidarity with Stephen Fry. Eighteen blocks last week; four blocks so far this week; no blocks since midnight today.

The War on Free Expression



Recorded Internet cuts:

1st 26 May 2017, 1.39pm
2nd 27 May 2017, 12.32pm (graphic above)

We have a distinguished list of 121 Honorary Associates from around the world, including two Nobel Prize winners. Nonetheless (or perhaps as a result), we are now dealing not just with blocks on public access to our Church and State website and the daily targeting to fluctuating degrees of category pages throughout the site, but Internet cuts as well. British Telecom is one of the world's leading communications services companies. We pay BT £65.53 per month (£786.36 per year) for BT Infinity fibre optic broadband. At 12.22am this morning we were cut from the Internet for the third time since our contract with BT commenced on 28 May 2014. I have filed the first two internet cuts last week in a folder I created called "BT Internet Cuts", with the date and time part of the graphic for each cut. I was unable to record the third cut this morning, but I will make sure that the next internet cut is recorded. Yesterday BT Executive Level Complaints (Consumer) emailed Declan the content of an engineer's report from his visit to our property on 24 May to investigate the intermittent TV reception we had been getting of late through our BT YouView box. Declan copied BT Chairman Sir Michael Rake into this reply requesting BT's deadlock letter for the Telecommunications Ombudsman to investigate whether the home wiring relating to our TV aerial socket could have possibly been the problem:

For the attention of Sir Michael Rake, Chairman, British Telecom

Miranda Bracey
Executive Level Complaints (Consumer)
British Telecom

Address removed for email


2 June 2017

Dear Ms Bracey,

Thank you for your email. I do not accept that the intermittent TV reception I had been experiencing of late through my BT YouView box may have been the result of my home wiring (hereinafter referred to as the "Complaint"). I therefore hereby request a letter of deadlock from BT that provides me with the company's full and final position on my Complaint and refers me to the ombudsman service.

Yours sincerely,

Declan Heavey

This is my blog post of 1 June: BT Executive Level Complaints (Consumer): Declan complains to BT Chairman Sir Michael Rake to no avail? (WITH TREBLE UPDATE - Day 12 2/6/2017). The second update I posted to that blog post on 2 June reveals the content of the engineer's report from his visit to our property on 24 May. It also explains the fiction that this report is based upon, and why with reference to the two graphics below, it is not possible that the fault (viz. intermittent TV reception through our BT YouView box) may have been the result of home wiring relating to our TV aerial socket. The engineer acknowledges in his report that the fault was restricted to free view TV channels that are not dependent on an internet connection. So the fault could not have been connected to home wiring relating to our phone socket.





UPDATE 7 June (9.35am): On 4 June I filed our fifth recorded internet cut since 26 May (an unprecedented second in one day); all recorded cuts are listed below. We have yet to receive BT's deadlock letter concerning the home wiring relating to our TV aerial socket. It is not inconceivable that Declan will have to engage the services of Resolver to pursue BT Executive Level Complaints (Consumer) for this letter. In the interim, our concern is whether we will have the internet to increase our connections across northern Europe, particularly in Denmark, Norway and the Netherlands. It feels like we may be in a race for time, so I have been focusing my attention on Denmark.

Denmark Ditches Blasphemy Laws

INTERNET CUTS

1st 26 May 2017, 1.39pm
2nd 27 May 2017, 12.32pm

UPDATES

3rd 3 June 2017, 8.54pm
4th 4 June 2017, 11.50am
5th 4 June 2017, 1.33pm
(1st 2nd block)

Click to enlarge

Re: Government Communications Headquarters (GCHQ)

Paragraph 12 of Declan's updated complaint to the United Nations under Article 19 (freedom of expression) of the International Covenant on Civil and Political Rights.

12. It is important to underscore that the discriminatory surveillance suffered by the Applicant and his wife is not an isolated event. Rather, it is emblematic of a larger pattern of surveillance by law enforcement officials in the UK that has been well-documented by international and domestic human rights bodies. For example, GCHQ's Joint Threat Research Intelligence Group (JTRIG) specialises in the "4 D's": deny, disrupt, degrade, deceive. It has been branded by the press as the spy agency's "deception unit". Though its existence was secret until 2014, JTRIG has developed a distinctive profile in the public understanding, after documents from NSA whistleblower Edward Snowden revealed that the unit had engaged in "dirty tricks" like deploying sexual "honey traps" designed to discredit targets, launching denial-of-service attacks to shut down Internet chat rooms, pushing veiled propaganda onto social networks and generally warping discourse online. Previous reporting on GCHQ established its focus on what it regards as political radicalism. Beyond JTRIG's targeting of Anonymous, other parts of GCHQ targeted political activists and groups deemed to be "radical", even monitoring human rights NGOs. The President of the London-based Privacy International, Simon Davies, asks: "If spying on human rights NGOs isn't off limits for GCHQ, then what is?"

Citizenfour Official Trailer 1 (2014) - Edward Snowden Documentary HD



JOIN THE CONVERSATION #CITIZENFOUR

From a fascinating excerpt from Glenn Greenwald's book "No Place to Hide: Edward Snowden, the NSA, and the U.S. Surveillance State":

All of the evidence highlights the implicit bargain that is offered to citizens: pose no challenge and you have nothing to worry about. Mind your own business, and support or at least tolerate what we do, and you'll be fine. Put differently, you must refrain from provoking the authority that wields surveillance powers if you wish to be deemed free of wrongdoing.

'Let me recommend an important web site churchandstate.org.uk. Operating out of London this well-designed and exciting web site covers church-state, population, climate change and other issues. Check it out.' - Edd Doerr, President, Americans for Religious Liberty

From My Picks:

20 February: The Central London County Court: District Judge Avent dismisses Declan's claim against the Greater London Authority-commissioned St Mungo's that alleged the falsification and fabrication of data against us (WITH UPDATE 16/3/2017)

Help Support Church and State

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The Pope and the New Apocalypse: The Holy War Against Family Planning for $2.99

Friday, June 02, 2017

The Central London County Court: We still have not received help with our court hearing fee and this after receiving District Judge Avent's order two days after the expiration of our statutory 21 days to apply for permission to appeal (WITH UPDATE 2/6/2017)

Re: Blocks on public access to our Church and State website since 26 July 2016

From my earlier blog post's Update 2 June (6.15pm):

"I have just updated my blog post of 16 January with this evening's 467th block on public access to our Church and State website since 26 July 2016. The blog post also not only reveals a record-breaking 52 such blocks in one week at the end of April (an unprecedented escalation that kicked off with our focus on Denmark's cartoon crisis; 94 blocks last month), but it reveals the daily targeting to fluctuating degrees of category pages throughout the site which continues to this day."

An unprecedented ten blocks in one day on 7 May with our publication of Atheist Ireland republishes 25 blasphemous quotes in solidarity with Stephen Fry. Nineteen blocks last week; thirteen blocks so far this week; one block today.

The War on Free Expression


County Court at Central London, Royal Courts of Justice

On 20 February District Judge Avent ruled in Declan's claim against the Greater London Authority-commissioned St Mungo's, a homeless charity, that data we alleged to be false, fabricated and nonsensical (and left us vulnerable to eviction for non-cooperation with the support provider) constituted no more than "a difference of opinion as to wording" and that no breach of the Data Protection Act 1998 had occurred. Although originally listed for a one-day hearing, the trial only lasted two hours, i.e. one hour short of the preliminary hearing last October. Declan says it was the most hostile atmosphere that he has ever experienced in a courtroom. It left him reeling, he says, after no more than five minutes. At the end of the judge's summation, Declan asked for leave to appeal. "What for?" the judge asked. "Because this is just 'a difference of opinion as to wording,'" Declan responded, quoting him verbatim. "No," the judge replied, and that was that.

We are in a supported tenancy because of Declan's physical health condition. We were forced to sleep rough on the streets of London for almost 4 years in total - from 4 November 2006 to 13 July 2009, and again from 14 April 2013 to 17 May 2014. Before we came off the street the second time, Declan was diagnosed with asthma and a chest infection; in fact, he became so weak that on 15 April 2014 the Royal London Hospital wrote: "If possible should try to find accommodation off the street." So when in May 2014 a supported housing tenancy came through (under a programme commissioned by the Greater London Authority for entrenched rough sleepers), we took it. Because the flat only came with a fridge and cooker, we had to sink the deposit we had for a flat into making it habitable. And that was only the beginning...

Our statutory 21 days to apply for permission to appeal DJ Avent's order below expired on 13 March. We only received his order in a late post two days later on 15 March; and this despite the fact that the Information Commissioner's Office found the Ministry of Justice in breach of the Data Protection Act in respect of an application to contest the court's jurisdiction that we did not receive in a timely manner in a previous case (see my blog post of 15 March, Complaint to the Secretary of State for Justice. We still do not have District Judge Avent's order and today is the 2nd day after the expiration of our statutory 21 days to apply for permission to appeal). Now, according to the Court's telephone service on 9 May, Declan's application for a full refund of the £80 hearing fee was approved on 26 April but the cheque has yet to be cleared by the Court's finance section. "That's up to their working time, sir," he was told. So, of late, I have been posting variants on this blog post and will continue to do so every so often until we are refunded the money we are owed.

Click to enlarge

A difference of opinion as to wording?

Paragraph 23 of Declan's Witness Statement dated 14 November 2016.

23. Still to this day, I do not know the service to which the staff action/intervention "Signposted to another service" referred. No mention was made of the action note in St Mungo's Defence, notwithstanding the extraordinary lengths I had gone before the defence was filed to highlight the seriousness of blatantly retaining data that was false, fabricated and without meaning (vague to the point of having almost any kind of interpretation).



UPDATE 2 June (8.37pm): We are now not just dealing with blocks on public access to our Church and State website and the daily targeting to fluctuating degrees of category pages throughout the site, but as from last Friday, Internet cuts. See my previous blog post yesterday, BT Executive Level Complaints (Consumer): Declan complains to BT Chairman Sir Michael Rake to no avail? (WITH TREBLE UPDATE - Day 12 2/6/2017).

Click to enlarge

From My Picks:

20 February: The Central London County Court: District Judge Avent dismisses Declan's claim against the Greater London Authority-commissioned St Mungo's that alleged the falsification and fabrication of data against us (WITH UPDATE 16/3/2017)

'Let me recommend an important web site churchandstate.org.uk. Operating out of London this well-designed and exciting web site covers church-state, population, climate change and other issues. Check it out.' - Edd Doerr, President, Americans for Religious Liberty

Thursday, June 01, 2017

BT Executive Level Complaints (Consumer): Declan complains to BT Chairman Sir Michael Rake to no avail? (WITH TREBLE UPDATE - Day 12 2/6/2017)

Re: Blocks on public access to our Church and State website since 26 July 2016

From my earlier blog post's Update 2 June (6.15pm):

"I have just updated my blog post of 16 January with this evening's 467th block on public access to our Church and State website since 26 July 2016. The blog post also not only reveals a record-breaking 52 such blocks in one week at the end of April (an unprecedented escalation that kicked off with our focus on Denmark's cartoon crisis; 94 blocks last month), but it reveals the daily targeting to fluctuating degrees of category pages throughout the site which continues to this day."

An unprecedented ten blocks in one day on 7 May with our publication of Atheist Ireland republishes 25 blasphemous quotes in solidarity with Stephen Fry. Nineteen blocks last week; thirteen blocks so far this week; one block today.

The War on Free Expression

We have a distinguished list of 121 Honorary Associates from around the world, including two Nobel Prize winners. Nonetheless (or perhaps as a result), we are now dealing not just with blocks on public access to our Church and State website and the daily targeting to fluctuating degrees of category pages throughout the site, but Internet cuts as well. In My Picks I have added my blog post last Saturday titled We lose our Internet connection for the second time in two days, having not previously been disconnected from the Internet since our contract with British Telecom commenced on 28 May 2014 (WITH UPDATE 1/6/2017). We are deeply concerned that there may be many more of these cuts in the weeks ahead as we try to increase our connections across northern Europe, particularly in Denmark, Norway and the Netherlands. Since 25 May, we have been battling BT Executive Level Complaints (Consumer) for a copy of their engineer's report from his visit on 24 May following Declan's request to investigate the intermittent TV reception we had been getting of late through our BT YouView box. This is Declan's email to BT Chairman Sir Michael Rake this afternoon for a copy of the report without the fee his Subject Access Request dated 25 May would likely incur:

Sir Michael Rake
Chairman
British Telecom

Address removed for email


1 June 2017

Dear Sir Michael,

I refer to my email below to BT Executive Level Complaints (Consumer), to which I have not received a reply. Please could BT provide me with a copy of your engineer Alexander Boyce's report without the fee my Subject Access Request (SAR) dated 25 May would likely incur.

I have made numerous requests for Mr Boyce's report, to no avail; the first two written requests that I made for this report were not recorded by BT Consumer Care.

On 24 May Mr Boyce confirmed in a double-signed handwritten note that there would be no charge for his visit because he could not say that I had damaged any BT equipment or that the fault (viz. intermittent TV reception through my BT YouView box) was the result of my home wiring. Please see the attached copy of his handwritten note.

I can confirm that I am currently watching TV with a signal strength that remains stable at 92% and quality that remains stable at 100%. There is, therefore, evidently no case that could have reasonably been made by Mr Boyce that the fault was the result of my home wiring.

Yours sincerely,

Declan Heavey
Managing Director
Network for Church Monitoring

"Let me recommend an important web site - churchandstate.org.uk. Operating out of London this well-designed and exciting web site covers church-state, population, climate change and other issues. Check it out." - Edd Doerr, President, Americans for Religious Liberty





24 May: British Telecom: Declan's complaint to the CEO of BT about the handling of the bad TV reception we have been accustomed to getting of late through our BT YouView box (WITH TREBLE UPDATE - Day 5 26/5/2017)

DAY 12 UPDATE 2 June (12.08pm): Yesterday Declan contacted the Telecommunications Ombudsman for the engineer's report he has been chasing since 24 May, after receiving the following reply from BT Executive Level Complaints (Consumer) to his email to Sir Michael Rake above:

Hello Mr Heavey,

Thanks for your email, I have tried calling you with no reply.

Unfortunately I’m not able to get the report from the engineer, your next bill is due on 28/06/2017 and I will monitor and remove any engineer charges if applicable.

Best wishes
Miranda

Miranda Bracey
Executive Level Complaints
BT Consumer

UPDATE 2 June (continued): The Telecommunications Ombudsman told Declan that they would not be able to investigate for eight weeks BT's ongoing incomprehensible failure to provide him with the engineer's report, unless he could get a deadlock letter from them in the interim stating their full and final position on the matter. So yesterday evening Declan requested that Resolver pursue BT for this deadlock letter (Resolver Incident: 170601-016088). BT acknowledged receiving Resolver's submission at 7.01pm last night, but they have yet to respond to it. I will keep updating this blog post on a daily basis until we either have the engineer's report or BT have provided us with the deadlock letter we need for the Telecommunications Ombudsman to investigate their refusal to disclose this information. As I mentioned above yesterday, last Saturday this was my blog post: We lose our Internet connection for the second time in two days, having not previously been disconnected from the Internet since our contract with British Telecom commenced on 28 May 2014 (WITH UPDATE 1/6/2017). Nonetheless, I am still wondering what is apparently so special about Declan's straightforward request for a supposedly run-of-the-mill report by a regular BT engineer into intermittent TV reception through our BT YouView box that had absolutely nothing to do with our internet connection (the fault was restricted to free view TV channels that are not dependent on a connection to the internet). Perhaps we are supposed to think that there is some sort of nonsensical connection between our TV aerial socket and our phone socket when it comes to home wiring! All we do know is that the two Internet cuts below at the end of last week were the first two such cuts that have occurred since our contract with BT commenced on 28 May 2014.*



1st Internet cut: 26 May 2017
2nd Internet cut: 27 May 2017 (graphic above)

* I have filed these first two internet cuts since May 2014 in a folder I created called "BT Internet Cuts", with the date and time part of the graphic for each cut. We pay BT £65.53 per month (£786.36 per year) for BT Infinity fibre optic broadband.

DAY 12 UPDATE 2 June (4.24pm): BT Executive Level Complaints have just emailed Declan the content below, which we understand constitutes the entirety of the information contained in the engineer's report from his visit on 24 May. They say they will not provide us with a copy of the actual report without a SAR and a cheque for £10.00! Despite the engineer's handwritten note and our current 92% signal strength, he appears to be blaming the home wiring relating to our TV aerial socket as a possible cause of the intermittent TV reception we had been getting of late through our BT YouView box (the box is referred to in the report as "G4 stb" or "stb"). His report is inconclusive and entirely based on the fiction that at the time of his visit we were experiencing an intermittent signal whilst watching free view. He writes that he witnessed our signal "drop to 0%", which he most certainly did not. When he visited on 24 May, we were not experiencing any reception problems through our BT YouView box or through the property aerial. Declan not only confirmed this fact in an email earlier that afternoon to BT CEO Gavin Patterson, but we have never experienced any problem with the property aerial and the signal we get from it alone has always been better than any signal we have ever gotten through our BT YouView box. This email from BT Executive Level Complaints is more than a bit troubling on many fronts:

Hello Mr Heavey,

I’ve tried calling you with no reply, I’ve just received the information you have asked for from the engineers visit.

Visit Flags: FaultClearCode=ST02 Factory reset, EngineerFaultNotes=Customer using a G4 stb with a wired connection to working ok hh5 customer having an intimitant signal whilst watching the free view through the stb all home checks complete nff checked the signal via the stb which is leafy fluctuating & cud witness t :: Visit Information: EngineerNotes=Customer using a G4 stb with a wired connection to working ok hh5, customer having an intimitant signal whilst watching the free view, through the stb, all home checks complete nff, checked the signal via the stb which is clearly fluctuating & I did witness the signal drop to 0%, tried re terminating the rf connectors but still no change tried changing the areial cable, but again all the same, before replacing the stb tried a full factory resetting the stb then basically re installed it setting the settings re tuned the free view channels which upon checking the signal quality /strength all ok, customer agrees & happy & agrees to call back if any issues.

For Data Subject Access Requests

we need all requests in writing to
British Telecommunications PLC
Crawley TEC, Zone DSAR
Fleming Way,
Crawley,
West Sussex,
RH10 9JY

Send a cheque made payable to BT PLC for £10.00, it can take up to 40 days, please include
Account number
Phone number and address

Best wishes
Miranda

Miranda Bracey
Executive Level Complaints
BT Consumer

DAY 12 UPDATE 2 June (6.39pm): Earlier this evening Declan phoned BT Executive Level Complaints about Miranda Bracey's email above. He was unable to speak to her, and no one from BT Executive Level Complaints returned his call. So he has copied BT Chairman Sir Michael Rake into this reply under the subject title "BT Executive Level Complaints (Consumer): Request for Deadlock Letter for the Telecommunications Ombudsman":

For the attention of Sir Michael Rake, Chairman, British Telecom

Miranda Bracey
Executive Level Complaints (Consumer)
British Telecom

Address removed for email


2 June 2017

Dear Ms Bracey,

Thank you for your email. I do not accept that the intermittent TV reception I had been experiencing through my BT YouView box may have been the result of my home wiring (hereinafter referred to as the "Complaint"). I therefore hereby request a letter of deadlock from BT that provides me with the company's full and final position on my Complaint and refers me to the ombudsman service.

Yours sincerely,

Declan Heavey

Internet cut updates:

None since 27 May.

Click to enlarge

From My Picks:

20 February: The Central London County Court: District Judge Avent dismisses Declan's claim against the Greater London Authority-commissioned St Mungo's that alleged the falsification and fabrication of data against us (WITH UPDATE 16/3/2017)

'Let me recommend an important web site churchandstate.org.uk. Operating out of London this well-designed and exciting web site covers church-state, population, climate change and other issues. Check it out.' - Edd Doerr, President, Americans for Religious Liberty

Tuesday, May 30, 2017

Is it the intention of the Central London County Court to now burn us for the £80 refund they approved last April? (WITH UPDATE 1/6/2017)

Re: Blocks on public access to our Church and State website since 26 July 2016

From my earlier blog post's Update 1 June (8.36am):

"I have just updated my blog post of 16 January with this morning's 464th block on public access to our Church and State website since 26 July 2016. The blog post also not only reveals a record-breaking 52 such blocks in one week at the end of April (an unprecedented escalation that kicked off with our focus on Denmark's cartoon crisis; 94 blocks last month), but it reveals the daily targeting to fluctuating degrees of category pages throughout the site which continues to this day."

An unprecedented ten blocks in one day on 7 May with our publication of Atheist Ireland republishes 25 blasphemous quotes in solidarity with Stephen Fry. Nineteen blocks last week; ten blocks so far this week; one block since midnight today.

The War on Free Expression


County Court at Central London, Royal Courts of Justice

27 May: The Central London County Court: We still have not received help with our court hearing fee and this after receiving District Judge Avent's order two days after the expiration of our statutory 21 days to apply for permission to appeal (WITH UPDATE 27/5/2017)

UPDATE 1 June (9.47am): We are still waiting for our £80 cheque from the Court in full refund of the money we paid for the court hearing that took place on 20 February. This is a cheque that was approved on 26 April, according to the Court's telephone service on 9 May. We are also waiting for British Telecom's Executive Level Complaints (Consumer) to provide us with a copy of an engineer's report dated 24 May without a Subject Access Request under the jurisdiction of the Telecommunications Ombudsman. See my previous blog post of 27 May, British Telecom: Will BT Executive Level Complaints provide us with a copy of the engineer's report dated 24 May without a Subject Access Request under the jurisdiction of the Telecommunications Ombudsman? (WITH UPDATE - DAY 11 1/6/2017).

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20 February: The Central London County Court: District Judge Avent dismisses Declan's claim against the Greater London Authority-commissioned St Mungo's that alleged the falsification and fabrication of data against us (WITH UPDATE 16/3/2017)

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