Wednesday, August 06, 2008

Library blocks access to Google Mail account

This afternoon at about 2.45pm our local council’s Idea Store Whitechapel’s filter software blocked access to Declan’s Google Mail – the account we use to email scientists and academics around the world inviting them to sign Declan’s petition to the UN on therapeutic cloning. I had actually been on a computer since 12.00 noon and had already emailed 31 scientists; although perhaps I shouldn’t have bothered: I only got one autoreply. (As I explained in the blog of 2 August “I am urinated on in the porch”, the number of out-of-office autoreplies is my best indication as to whether Declan's emails are going to inbox or spam: two or three autoreplies within a batch of 10 would be a good indicator of the former).



Anyway, I had just pasted into Drafts a very long list containing the names, emails and phone numbers of the academic staff of the School of Law of The University of Manchester (from where we have a very distinguished signatory) when it happened. I should perhaps add that on Sunday both our booked computers in Idea Store Whitechapel had a virus which infected the two USB drives we were using (see previous blog). I got Google Mail back some twenty minutes later, after which the technician informed Declan that “it may happen again for any length of time”. So this is the email letter that Declan sent this evening to Councillor Lutfur Rahman, the Leader of Tower Hamlets Council at cllr.lutfur.rahman@towerhamlets.gov.uk (further to an email letter he sent him on Monday on the deletion of data):

Subject: Idea Store Whitechapel

Dear Cllr Rahman

I refer further to the attached copy of my most recent correspondence with Mr Ian McNicol, Head of Idea Stores, to whom the former Leader of Tower Hamlets Council, Cllr Denise Jones, referred my original complaint of 21 January regarding Idea Store Whitechapel and the repeated loss of computer bookings and internet access on both my wife's card (card no. D000350314) and my card (card no. D000355837) since 14 November 2007.

In the continued absence of a response from Mr McNichol in respect of the aforementioned complaint of 21 January, I wish to further confirm that this afternoon at approximately 2.45pm MIMEsweeper, the filter software used by the Idea Store network, blocked access to my Google Mail account due to "PornDetected" (see attachment "MIMEsweeper"). At 3.10pm I was again able to access the account, after which the technician informed me that "it may happen again for any length of time".

I reconfirm that since my complaint of 21 January to Cllr Jones, my wife and I have encountered the following sample problems while trying to access the internet in Idea Store Whitechapel:

(1) 1 February: the Principal Idea Store Manager, Mr Sergio Dogliani, sent me an email advising that the restriction by Idea Store Whitechapel of my wife and I to a 3-hour maximum free computer use per day as from 29 January was irretractable, despite that for several months previous both my wife and I had been given extra hours of free computer use, subject to computer availability;
(2) 10 February: my wife lost her booking to another card holder and had to spend 10 minutes dealing with a member of staff before the computer was re-booked in her name;
(3) 11 February: a member of staff had to move me from one computer to another because it was not possible for me to access the internet; no other computer user reported any such difficulty;
(4) 23 June: at approximately 3.30pm, my wife was asked by a member of staff to give her computer up to another card holder, despite that a member of staff had confirmed in writing that she had booked the computer for my wife from 2.30pm to 5.30pm;
(5) 24 June: at approximately 12.30pm, a member of staff threatened my wife with security if she did not give up her computer up to another card holder, despite that thirty minutes earlier a member of staff had confirmed in writing that my wife had booked the computer from 11.30am to 2.30pm;
(6) 3 August: both of the computers my wife and I had booked the previous day contained a virus which spread to the two USB drives we were using, rendering my wife's portable programs inoperable and corrupting some of my most valuable data.

As explained in my email letter to you of 4 August, since 22 October 2007 my wife and I have been using as much of our computer time in Idea Store Whitechapel as possible to contact distinguished scientists and academics to invite them to sign my petition to the United Nations on therapeutic cloning and the use of stem cells for research and for the treatment of disease. To date, this petition has been signed by 520 scientists and academics, including 22 Nobel laureates.

Please would you acknowledge receipt.

Yours sincerely
Declan Heavey

cc Mr Zoinul Abidin, Manager of Idea Store Whitechapel (by email)